Effective Date: November 1, 2024

AskNow.com™ Privacy Policy

Thank you for visiting AskNow's™ psychic entertainment service through our website, mobile platform, applications and/or via the telephone (hereinafter referred to as the “Service”). The Service is brought to you by Qwando, LLC, doing business as AskNow™ (“AskNow™”, “we” and “us”). AskNow™ respects the privacy of your personally identifiable information. To better protect your privacy, we provide this notice explaining our information practices and the choices available to you concerning the way that we use the information collected. You agree to this Privacy Policy in its entirety when you: 1) access or use the Service; 2) purchase products and/or services from us; and/or 3) agree to receive communications from us such as email, text messages and push notifications. Message and data rates may apply. Message frequency varies.

By using AskNow's services, you agree to the recording of your calls for quality and verification purposes and to the processing of your data as provided herein.

This Privacy Policy will address the following:

1. What information AskNow gathers/tracks about you.
2. What we do with the information we gather/track.
3. With whom this we share the information it gathers/tracks.
4. The opt-out policy.

If you are a resident of the State of California, you consent to the collection of personal information through the information you provide to us, through the use of cookies, Meta pixels and similar tracking software. If you would like to opt-out from the disclosure of your personal information collected via the telephone or online to any third-party for direct marketing purposes, please e-mail us at customerservice@asknow.com.

Information We Collect:

Our goal in collecting personal information from you is to provide you with a smooth and efficient experience while you are using the psychic entertainment and other Services, and to keep you informed of opportunities available on our Service. This allows us to provide services and features that are most likely to meet your needs, and to customize our service to facilitate your experience.

We collect personally identifiable information that you provide to us when you when you register with, and/or purchase minutes via the Website, App or our toll-free telephone number. The types of personally identifiable information we may collect during registration and when you make a purchase include:

1. Name;
2. Gender;
3. E-mail address;
4. Billing address and zip code;
5. Credit card information, including expiration date and verification code;
6. Zodiac sign;
7. Home and/or cellular telephone number; and
8. Date of birth.

AskNow™ may create internal reports on user demographics and traffic patterns for our use and for use by our advertisers and partners. To the extent that customer credit card-specific information is collected by AskNow™, said information will be kept in confidence and will not be shared with any third parties (other than financial institutions processing the charge and consumer credit agencies) without the customer's prior informed consent. Notwithstanding the foregoing, AskNow™ reserves the right to share with third-parties the fact that they have credit card information on file for specific customers, but they will not share more than the last four digits of this credit card information with third-parties without the customer's prior informed consent.

In addition, we use log files to track user information including, but not limited to, Internet Protocol (“IP”) addresses, browser and operating software type, Internet Service Provider (“ISP”), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is tracked in order to analyze trends, administer the Website and App, track users' movements in the aggregate and gather broad demographic information for aggregate use.

If your personally identifiable information changes, or if you no longer desire AskNow™ services, you may update or delete it at any time via the Member Area of the Website, by emailing Customer Support at customerservice@asknow.com, 1-800-660-1922

Cookies:

The Service uses a “cookie” to assign a unique identifier to your computer. The cookies we use are persistent files that your browser places on your computer's hard drive. We use cookies to deliver content specific to your interests, to save your password so that you do not have to remember it each time that you visit us, if you so choose, you may limit tracking via your browser. By utilizing our service and accepting our terms and conditions, including the cookie policy, you agree to the use of cookies and tracking pixels, such as Meta pixel, You may opt out at any time. For more information, including how to disable cookies, please visit www.cookiecentral.com.

We use tools to better understand the visitors to our website, including cookies and action tags, and to provide you with others and promotions. The data collected helps us show you targeted offers that are of interest to you.. You can opt out at any time. We may also use Google and Meta pixels and analysis to provide our customers targeted services and offers. By using our service, you agree to the use of cookies, tags and Meta pixels and the transfer of such data to Google, Meta or associated third parties.

Our Use and Disclosure of Your Information.

Mobile: When you provide us your mobile telephone number, you consent and opt-in to receipt of marketing messages from asknow.com. You may opt out at any time. With respect to information obtained thereby, your mobile information will not be shared with third parties or affiliates for marketing or other promotional purposes. Some information will be shared with our contractors and subcontractors in order to provide individualized customer service and other support services.

When engaging in messaging via a mobile device, we will collect various information on, including information you directly provide when you use the Messaging Service. When you send messages via the Messaging Service, we also will collect your messaging history and any information included in those messages. We also may collect information about you using cookies or similar technologies. You may opt-out at any time.

As indicated above, we may, from time to time, send you push notifications concerning use of our services, offers and promotions. You may opt out at any time.

Online data- The personally identifiable information that you submit to AskNow™ remains your property. However, by submitting that information to us you grant AskNow™ the right to use that information for any legal purpose including, without limitation: a) effectuating a purchase from AskNow™; b) marketing purposes; c) providing promotional offers to you by means of e-mail advertising, text messages, push notifications, direct mail marketing, pop-ups, pop-unders and/or online banner advertising; and d) for validation, suppression, content improvement and feedback purposes. You agree that AskNow™ may contact you at any time with updates and/or any other information that we may deem appropriate for you to receive in connection with your continued use of the Website. We also use contact information from your registration data to send you information about AskNow™ and to keep you informed of our other products and services, and/or those of our affiliates, that may be of interest to you. Your contact information is also used to reach you, when necessary, regarding issues concerning purchases of our Service. If you wish to stop receiving future communications from us, please see the Opt-Out section below.

Except as explicitly stated herein, we do not sell, rent or trade any personally identifiable information to third-parties. In addition, you agree that registering at the Website constitutes a purchase, an inquiry and/or an application for purposes of the Amended Telemarketing Sales Rule, 16 C.F.R. § 310, et seq. (the “ATSR”). Notwithstanding that your telephone number may be listed on the Federal Trade Commission's Do-Not-Call List, AskNow™ retains the right to contact you via telemarketing in accordance with the ATSR.

We may be required to disclose personal information in some instances, such as: 1) when required by law wherein we have a good faith belief that such action is necessary to comply with a judicial proceeding, court order, and/or subpoena; 2) in the event that AskNow™ is sold or acquired; 3) in the event that we believe that the Service is being, or has been, used in violation of our terms and conditions or to commit unlawful acts; or 4) for suppression purposes in compliance with the provisions of the CAN-SPAM Act of 2003, as amended from time-to-time.

We use third parties to provide credit card processing services. When you register for AskNow™ services, we will share your name, address, telephone number and credit card information as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Third Party Links.

The Website or App may contain links to other third-party owned and/or operated content. AskNow™ is not responsible for any content, terms and conditions, or the privacy policies of such third parties. We encourage you to review the policies of these sites.

Minors.

Persons under the age of 18 (“minors”) are not eligible to register for, use and/or purchase the services and/or products featured on the Website. AskNow does not knowingly collect information from minors. No information should be submitted to, or posted at, through the Service by individuals under 18 years of age. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.

Security.

All collected information is stored in a technically and physically secure environment. Access to collected information is not available to the public and is strictly limited. Our employees are dedicated to ensuring the security and privacy of all AskNow™ user information. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we use appropriate industry standard procedures to safeguard the confidentiality of your personal information.

In addition, AskNow™ has security measures in place to protect the loss, misuse and alteration of personal information under our control. We employ Secure Socket Layer Software (“SSL”) to protect certain financial information and associated data, and to secure any transactions. SSL encrypts information, including credit card numbers, as it is transmitted over the Internet.

Please be advised that, although we take every reasonable technological precaution available to protect your data, no data transmission over the Internet can be guaranteed to be 100% secure.

In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that there has been an information security breach. You will be notified via e-mail in the event. AskNow is not liable, to the extent permitted by law, for breaches in security arising from criminal acts of third parties.

Opt-Out Procedure.

When you register with, or make a purchase of, the Service you will have the opportunity to “opt-out” of having your personally identifiable information used for certain purposes. If you no longer wish to receive email, text messages or push notifications, you may opt-out of receiving email by clicking on the “Unsubscribe” link located at the bottom of each e-mail by replying to text messages with “stop”, through the settings screen within the App, by emailing us at customerservice@asknow.com or by calling customer service on 1-800-660-1922 and following the subsequent instructions.

If you decide you would like to opt out and/or cancel your registration for the Service, you may do so by contacting Customer Service via email at customerservice@asknow.com or via telephone by calling 1-800-660-1922

Changes to the Privacy Policy Notification of Changes:

AskNow™ reserves the right to change or update this Privacy Policy at any time by posting a notice at the Website that we are changing our Privacy Policy. Any and all changes to our Privacy Policy are effective immediately upon posting. The user's continued use of the Website, App or Service, constitutes an affirmative acknowledgement and acceptance by the user to the terms of the modified Privacy Policy.

Contact Us.

If you have any questions about our Privacy Policy or would like more information on our privacy practices, please contact us via e-mail at customerservice@asknow.com